StreetSafe Driving School Limited
Last updated: 20.05.2026
StreetSafe Driving School Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make an enquiry, book driving lessons, use our services, communicate with us, or interact with StreetSafe Driving School Limited.
This Privacy Policy applies to students, parents, guardians, website visitors, instructors, suppliers and anyone who contacts or uses StreetSafe’s services.
The Information Commissioner’s Office says businesses must provide people with clear privacy information at the time personal data is collected, including why the data is used, who it is shared with and how long it is kept.
1. Who We Are
StreetSafe Driving School Limited is the organisation responsible for deciding how your personal information is used.
Company name: StreetSafe Driving School Limited
Company number: 17192127
Registered office: C/O TC Group, The Granary, Hones Yard, 1 Waverley Lane, Farnham, Surrey, GU9 8BB, England.
Email: info@streetsafedrivingschool.co.uk
Telephone: 01276 817 177
Website: StreetSafedrivingschool.co.uk
For the purposes of UK data protection law, StreetSafe Driving School Limited is usually the data controller for the personal information we collect and use.
Where a self-employed driving instructor collects and uses your personal information for their own lesson delivery, payment administration or record keeping, they may also act as a separate data controller.
2. What Personal Information We Collect
We may collect and use the following types of personal information.
Personal details
This may include:
- full name;
- date of birth;
- address;
- postcode;
- telephone number;
- email address;
- emergency contact details;
- parent or guardian details, where relevant.
Driving-related information
This may include:
- driving licence status;
- licence number, where required;
- previous driving experience;
- theory test status;
- practical test status;
- test date and test centre;
- preferred lesson type;
- preferred transmission, such as manual or automatic;
- pick-up and drop-off location;
- lesson availability;
- progress notes and feedback;
- course suitability information.
Parent or guardian information
Where the student is under 18, or where a parent or guardian is involved in arranging lessons, we may collect:
- parent or guardian name;
- contact details;
- relationship to the student;
- payment or booking information;
- communication preferences;
- any relevant safeguarding or support information.
Health, learning or accessibility information
You may choose to tell us about information that could affect your driving lessons, such as:
- anxiety or nervousness around driving;
- learning needs;
- disability or accessibility requirements;
- medical conditions that may affect driving;
- medication that may affect driving;
- reasonable adjustment requests.
Some of this information may be classed as special category data under UK data protection law. Special category data receives extra protection, and the ICO explains that organisations need both a lawful basis and a separate special category condition to process it.
We will only collect this type of information where it is relevant and necessary, for example to help provide safe and suitable driving lessons.
Payment and transaction information
This may include:
- payment status;
- payment date;
- amount paid;
- refund information;
- booking reference;
- invoice or receipt details.
We do not normally store full card details. Card payments are usually processed by third-party payment providers.
Website and technical information
When you use our website, we may collect:
- IP address;
- browser type;
- device type;
- pages visited;
- time and date of visit;
- referral source;
- website usage data;
- cookie preferences.
More information is available in our Cookie Policy.
Marketing and communication information
This may include:
- enquiry history;
- email preferences;
- SMS preferences;
- marketing consent;
- review or testimonial responses;
- social media interactions;
- survey or feedback responses.
3. How We Collect Personal Information
We may collect personal information when you:
- visit our website;
- submit an enquiry form;
- request a call back;
- book driving lessons;
- make a payment;
- contact us by phone, email, text, WhatsApp, social media or online form;
- communicate with a StreetSafe instructor;
- provide feedback or a review;
- subscribe to updates or marketing;
- attend a lesson, course or assessment;
- interact with our adverts, website or social media pages.
We may also receive personal information from:
- parents or guardians;
- self-employed instructors;
- DVSA-related information provided by you;
- payment providers;
- booking systems;
- website analytics providers;
- advertising platforms;
- review platforms;
- social media platforms.
4. Why We Use Your Personal Information
We may use your personal information for the following purposes.
To respond to enquiries
We use your information to:
- respond to questions;
- provide information about lessons and courses;
- confirm availability;
- recommend suitable lesson options;
- arrange a call back.
To manage bookings
We use your information to:
- create a student record;
- process bookings;
- allocate a suitable instructor;
- arrange lesson times;
- coordinate pick-up and drop-off arrangements;
- manage intensive courses, Pass Plus, refresher lessons, nervous driver lessons or motorway lessons;
- support test preparation.
To share relevant details with instructors
We may share necessary information with a self-employed instructor so they can:
- contact you about lessons;
- provide driving tuition;
- understand your driving experience;
- plan lessons safely;
- provide feedback;
- arrange payments where relevant;
- support your progress.
We only aim to share information that is relevant to providing lessons and managing the booking.
To process payments
We use payment information to:
- take initial booking payments;
- issue receipts;
- manage refunds where applicable;
- keep financial records;
- prevent fraud;
- deal with payment queries.
Where lesson fees are paid directly to a self-employed instructor, the instructor is responsible for their own payment records.
To provide student and parent support
We may use information to:
- provide lesson feedback;
- support nervous or anxious drivers;
- communicate with parents or guardians where appropriate;
- help students understand progress;
- deal with concerns or complaints;
- provide safeguarding support where necessary.
To improve our services
We may use information to:
- review enquiry conversion;
- improve customer service;
- improve website content;
- improve course structures;
- train staff or instructors;
- understand common student needs;
- monitor service quality.
To send service messages
We may send you service messages about:
- lesson bookings;
- payment confirmation;
- instructor allocation;
- changes to appointments;
- course information;
- test support;
- policy updates;
- safety or operational information.
These are not marketing messages.
To send marketing, where allowed
We may send information about StreetSafe services, offers, course updates or driving-related content where you have agreed to receive marketing, or where the law allows us to contact existing customers about similar services.
The ICO explains that marketing by email or text to individuals usually needs specific consent, although there is a limited “soft opt-in” for existing customers or people who have discussed buying similar services, provided they had a clear chance to opt out when their details were collected and in every message.
You can opt out of marketing at any time.
To comply with legal and regulatory duties
We may use information to:
- keep accounting and tax records;
- respond to legal claims;
- comply with data protection law;
- assist with safeguarding obligations;
- prevent fraud;
- cooperate with law enforcement or regulators where legally required.
5. Our Lawful Bases for Using Personal Information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the situation, we may rely on the following lawful bases.
Contract
We may use your personal information where it is necessary to provide services you have requested, such as handling a booking, allocating an instructor or managing lesson arrangements.
Legitimate interests
We may use your information where it is necessary for our legitimate business interests, provided your rights and interests do not override those interests.
This may include:
- responding to enquiries;
- managing customer relationships;
- improving our services;
- keeping basic business records;
- preventing fraud;
- dealing with complaints;
- website analytics;
- service quality monitoring.
Where a business relies on legitimate interests, the ICO says it must include details of those interests in its privacy information.
Consent
We may rely on consent for:
- optional marketing;
- certain cookies or tracking technologies;
- use of photographs, videos or testimonials for marketing;
- some health, learning or accessibility information where explicit consent is appropriate.
You can withdraw consent at any time.
Legal obligation
We may use personal information where we need to comply with the law, for example accounting, tax, legal claims, safeguarding or regulatory obligations.
Vital interests
In rare cases, we may use personal information to protect someone’s life or safety, for example in an emergency during a driving lesson.
6. Special Category Data
Special category data includes more sensitive information, such as health information.
For StreetSafe, this may include information about medical conditions, disabilities, medication, anxiety, learning needs or other information that could affect driving lessons.
We may use this information to:
- help match you with a suitable instructor;
- support safe driving lessons;
- make reasonable adjustments;
- understand learning needs;
- protect health and safety;
- respond to emergencies.
Where we process special category data, we will identify a lawful basis under UK GDPR and a separate special category condition. In many cases, this may be your explicit consent or another appropriate condition under data protection law. The ICO confirms that explicit consent is one possible condition for processing special category data, including health information.
You should only provide health, medical or learning information that is relevant to driving lessons and safety.
7. Children and Young Learners
StreetSafe provides services to learner drivers, including students who may be 17 years old.
Where a student is under 18, we may collect and use parent or guardian contact details to:
- manage bookings;
- arrange payment;
- provide updates;
- handle concerns;
- support safety;
- manage safeguarding issues.
We will aim to use young learners’ information carefully and only where needed for driving lesson services, safety, communication and legal compliance.
Where appropriate, we may communicate with both the student and parent or guardian.
8. Who We Share Personal Information With
We may share personal information with:
- self-employed driving instructors;
- booking system providers;
- payment processors;
- website hosting providers;
- CRM or enquiry management systems;
- email, SMS or communication providers;
- accountants and professional advisers;
- insurers;
- legal advisers;
- regulators or authorities where required;
- DVSA-related services where relevant and where you have asked us to assist;
- review platforms, where you choose to leave a review;
- advertising or analytics providers, where cookies or tracking have been accepted.
We only share personal information where necessary and appropriate.
We do not sell your personal information.
9. Self-Employed Instructors
StreetSafe works with self-employed driving instructors.
When we allocate or introduce you to an instructor, we may share relevant personal information with them so they can provide tuition and manage lessons.
This may include:
- your name;
- contact details;
- pick-up location;
- availability;
- driving experience;
- lesson requirements;
- test date;
- relevant safety, learning or accessibility information.
The instructor may also collect and use your personal information separately, for example to manage lesson notes, payments, lesson scheduling, progress records and communications.
StreetSafe expects instructors to handle personal information responsibly and lawfully.
10. International Transfers
Some of the systems we use, such as website hosting, email marketing, CRM, payment processing, analytics or cloud storage providers, may store or process data outside the UK.
Where this happens, we will take appropriate steps to ensure your personal information is protected in line with UK data protection law.
This may include using providers with appropriate safeguards, contracts or transfer mechanisms.
11. How Long We Keep Personal Information
We will only keep personal information for as long as necessary.
Typical retention periods may include:
| Type of information | Typical retention period |
| Enquiry records where no booking is made | Up to 24 months |
| Student booking records | Up to 7 years |
| Payment and accounting records | Usually 6 years after the relevant tax year |
| Complaint records | Up to 6 years after resolution |
| Marketing consent records | Until withdrawn, plus a reasonable record afterwards |
| Lesson feedback and progress records held by StreetSafe | Up to 7 years |
| Safeguarding-related records | As long as reasonably necessary depending on the issue |
| Website analytics data | According to analytics/cookie settings |
| CCTV, if ever used at premises | Usually short-term unless needed for an incident |
These periods may be changed where legally required, where there is a dispute, or where we no longer need the information.
UK GDPR includes a storage limitation principle, meaning personal data should not be kept in identifiable form for longer than necessary for the purposes for which it is processed.
12. How We Protect Personal Information
We use reasonable technical and organisational measures to protect personal information.
These may include:
- password protection;
- restricted access;
- secure systems;
- data minimisation;
- staff and instructor guidance;
- secure payment providers;
- secure website hosting;
- limiting data shared with instructors to what is necessary;
- reviewing how long records are kept.
No website, email system or online service can be guaranteed to be completely secure, but we take reasonable steps to protect the information we hold.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to certain uses of your information;
- ask for your information to be transferred to another provider;
- withdraw consent where we rely on consent;
- complain to the Information Commissioner’s Office.
The ICO explains that individuals have rights including the right to be informed, access, rectification, erasure, restriction, portability, objection and rights relating to automated decision-making.
To exercise your rights, contact us using the details in this Privacy Policy.
We may need to verify your identity before responding.
14. Marketing Preferences
You can opt out of marketing at any time by:
- clicking an unsubscribe link in an email;
- replying STOP to a text message, where applicable;
- contacting us directly;
- changing your preferences, where a preference centre is available.
Opting out of marketing does not stop us sending important service messages about bookings, payments, lessons or safety.
15. Cookies and Website Tracking
Our website may use cookies and similar technologies.
Cookies may be used to:
- make the website work properly;
- remember preferences;
- understand website traffic;
- improve website performance;
- measure advertising;
- support remarketing or social media advertising.
Some cookies are essential. Others, such as analytics or advertising cookies, may require your consent.
More information is available in our Cookie Policy.
The ICO says organisations using electronic marketing or cookies must comply with PECR as well as UK GDPR.
16. Reviews, Photographs and Testimonials
We may ask students, parents or guardians to leave reviews or provide feedback.
We will not use your name, image, video, testimonial or personal story in marketing unless appropriate consent has been given.
If you leave a review on a third-party platform such as Google, Trustpilot, Facebook or another review site, that platform will also handle your personal information under its own privacy policy.
17. Automated Decision-Making
StreetSafe does not normally make decisions about students using solely automated decision-making that has a legal or similarly significant effect.
We may use systems to help manage enquiries, bookings, website analytics, marketing preferences or advertising audiences, but important decisions about lesson suitability, instructor allocation and driving readiness are normally handled by people.
18. If You Do Not Provide Personal Information
If you do not provide certain personal information, we may not be able to:
- respond to your enquiry;
- book lessons;
- allocate an instructor;
- process payment;
- provide suitable support;
- make reasonable adjustments;
- contact you about lessons;
- deal with complaints or safety concerns.
You should only provide information that is accurate and relevant.
19. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will be posted on our website with the updated date at the top.
If we make significant changes to how we use personal information, we will take reasonable steps to bring those changes to your attention.
The ICO says privacy information should be regularly reviewed and updated where necessary, and new uses of personal data should be brought to people’s attention before the processing starts.
21. Contact Us
If you have any questions about this Privacy Policy or how we use personal information, please contact:
Company name: StreetSafe Driving School Limited
Company number: 17192127
Registered office: C/O TC Group, The Granary, Hones Yard, 1 Waverley Lane, Farnham, Surrey, GU9 8BB, England.
Email: info@streetsafedrivingschool.co.uk
Telephone: 01276 817 177
Website: StreetSafedrivingschool.co.uk